Return Policy

Return & Exchange Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

 

Cancellation

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at contact@toufmont.com as long as it has not been shipped.

 

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that you may not receive a full refund if it is used, and/or arrives back to us damaged.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via contact@toufmont.com for more information.

You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

If the item is faulty due to an error on our end (e.g. wrong item). We are willing to resend the correct product for you. 

 

Refunds 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.